IT Administrator (Hyderabad, IN)

Mindspace IT Park Hyderabad

24 Jun 2024

Mindspace IT Park Hyderabad

Information Technology

Full Time


AIMS360 is looking for top IT talent to join our growing team. As a systems admin you will initially start out on our hardware/software helpdesk and progress to more complex problem solving. Your day to day will vary and may include the following:

  • Identify, diagnose, and resolve customer-reported issues covering customer IT infrastructure.
  • Provide one-on-one end-user problem resolution over the phone, and via remote access. 
  • Perform routine preventative maintenance on IT equipment, including but not limited to:
    firewalls, servers (hosts and virtual, on-premises and cloud), network equipment, laptops, printers.
  • Document all technical procedures and user guides including configuration, implementation and asset documentation of IT hardware and processes.
  • Participate in "on-call" rotation for escalation of issues.
  • Perform network and workstation hardware installation, maintenance and upgrades coordinating with staff, customers, and vendors.
  • Escalate service or project issues that cannot be completed within agreed service levels.
  • Audit help desk tickets and ensure established service levels are being met.
  • Support VOIP System which includes softphones, mobile app and physical phones.
  • Maintain working knowledge of customer specific IT applications, including, but not limited to, Carbon Black, ManageEngine Patch Manager, Microsoft Intune and similar products.
  • Office 365 Management and troubleshooting.
  • Create reports of vulnerable systems and Helpdesk metrics.

Our ideal candidate:

  • Associates degree, bachelor's degree or work-related experience.
  • 5+ years of hands-on experience in Help Desk support for office users and remote environments.
  • Exceptional hands-on and phone customer service skills allowing for a positive customer service experience with end-users/customers.
  • Knowledge of Windows and Mac OS, Windows Server, Hyper-V, firewalls, and routers.
  • Knowledge of the following technologies/vendors: Microsoft Office Suite / Office 365, and Active Directory
  • Knowledge of the following Microsoft Azure cloud services and Virtual machines
  • Ability to work in a team and communicate effectively
  • Fluency in English 

Bonus points if you have:

  • Certifications in PC/Server related areas such as A+, Network+, Microsoft Certified Professional (MCP), Microsoft Technology Associate (MTA).
  • Experience with PowerShell or other scripting language.
  • Solid understanding of fundamental network design and operation